Senior Operations Support Specialist - UMKC School Of Medicine

UMKC School of Medicine

Graduate Medical Education

The Office of Graduate Medical Education and our clinical affiliates provide a diverse mix of ACGME-accredited training programs and exciting research opportunities across a broad range of specialties.

Performs a variety of independent, specialized operations support duties for the assigned department or office. Executes documents and reports on business and fiscal operations.

Nature of Work

• Understands how the team integrates with others to accomplish team/area objectives
• Researches and analyses atypical/complex data and prepares reports (e.g., budget, revenue), noting key issues and patterns in the data
• Solves routine and complex problems and identifies new, less obvious solutions
• Impacts the quality, timeliness and effectiveness of the team through planning, organization, coordination, and occasional oversight
• Uses discretion to modify work practices and processes to achieve results or improve efficiency
• Independently completes assignments of varying degrees of complexity
• May serve as an informal resource/mentor and/or supervisor of less experienced team members

Administrative and Operational

• manage and coordinate multiple responsibilities for School of Medicine Residents and Fellow's and to provide significant support and assistance to the Graduate Medical Education office as needed.
• Oversee daily office operations for the GME Department
• Maintain accurate records and documentation in compliance with ACGME and institutional requirements.
• Supervise file management in Graduate Medical Education office including scanning/file rotation and upkeep.
• Assist in maintaining GME databases including New Innovations and spreadsheets.

International Medical Student Management

• Process J1 Visa materials for incoming Resident/Fellows plus track and manage all renewal processes
• Serve as ECFMG TPL for the UMKC SOM Sponsoring Institution
• Serve as primary point of contact on IMG communication with programs' leadership.
• Utilize New Innovations for efficiency and tracking of IMG onboarding

GME and Program Support

• Support program coordinators, directors, and faculty in managing residency/fellowship programs.
• Manage and plan GME-sponsored events (e.g., GME Orientation, Town Hall, Program Coordinator Retreat, Trainee Appreciation, Suicide Awareness Day.

Trainee Compliance

• Coordinate licensure processes for Residents/Fellow's including temporary, permanent and renewals
• State Legal Expense Fund (SLEF) process and save forms and communicate with UH Legal
• Maintain current knowledge and paperwork for Step #3 applications and facilitate timely processes
• Understand/track and process Bureau of Narcotics and Dangerous Drugs (BNDD) applications and renewals for Residents/Fellow's
• Assure compliance with educational modules for University, School of Medicine, and clinical affiliates.

Personnel and Communication

• Serve as liaison between GME office and other departments (HR, payroll, and IT), and clinical affiliates (UH Legal)
• Respond to inquiries from trainees and external stakeholders.

On-Site hours of operation are Monday-Friday, 8:00 am - 5:00 pm.

This position is eligible for hybrid in-office and work-from-home scheduling with supervisor approval.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Experience working in Graduate Medical Education Office, advanced knowledge of New Innovations, previous work with IMGs

• Possesses both a broad and deep understanding of the job
• Has full proficiency of processes, procedures, systems, etc. gained through knowledge and/or experience
• Applies knowledge of practices and specialty area(s) and experience to complete work

$18.87 to $24.50 per hour, commensurate with experience, education, and internal equity.

For best consideration, submit application materials by August 14, 2025. Position will continue to accent and review applications until filled.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.