MES Application Support Specialist (Multiple Locations)

Purpose:

Are you interested in being part of an innovative team that supports Billerud's mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.

Summary Description:

The Application Support Specialist is accountable for supporting a variety of solutions across the Manufacturing operation. This includes Product Tracking, Time & Attendance, Fiber Procurement, Transportation Management, Safety, etc.

The Specialist will utilize requirements gathering, design, analysis and programming skills to solve business problems. This position will function in a self-directed and empowered team setting, with the opportunity to lead, mentor and coach others.

Activities will include application architecture, system integration, system configuration, application development, and business process analysis. Key customers will include Mill Operations, Planning Scheduling & Delivery, Finance, Environmental Health & Safety, and Fiber Supply.

Key Accountabilities:

• Business Partnership
  • Establish and maintain stakeholder partnerships to understand business goals, issues and provide solution opportunities.
  • Provide subject matter expertise in the understanding of business process and use of the systems and data.
• Business Analysis
  • Analyze complex business requirements, translating them into detailed requirements which can be understood by the business and delivered by technical resources (both commercial and internal).
  • Work with cross-functional resources to develop functional design documents.
  • Manage the Solution Development Lifecycle.
  • Manage the application lifecycle of IT solutions and processes with a focus on simplicity, reliability, performance and commonality.
  • Define technical options and develop / recommend proposed solutions.
  • Evaluate new versions of software and provide cost-benefit analysis and migration plan for upgrades.
  • Develop and deploy solutions to our customers according to development standards set for Billerud.
• Talent Development
  • Coach and Mentor less experienced team members.
• Solution Support
  • Support IT solution availability, reliability, and performance in a 24x7x365 environment.
• Compliance
  • Provide subject matter expertise as it relates to application security, access requests, SOX compliance, and configuration controls.

Required skills:

Minimum Required Skills:

• Highly motivated with the ability to work independently and an eagerness to learn new applications and technologies.
• Solid teamwork, organizational, and communication (both oral and written) skills.
• Strong customer focus and ability to understand business processes and information needs.
• Versatile problem solving and analytical skills with the ability to translate business requirements into attainable IT solutions.
• Ability to manage multiple time sensitive, complex projects and issues simultaneously.
• Technical understanding of software development tools, testing methodologies, application lifecycle, and performance
• Ability to interact with diverse groups of people from across the company to build constructive networks/relationships and develop solutions to business needs.
• Strong Microsoft Windows, Microsoft Server, Microsoft Azure Cloud and Microsoft Office skills

Preferred Skills:

• 5+ years of application support and development experience with OptiVision or other Product Tracking solution, NLINK or other Middleware, or Time & Attendance systems.
• SQL and database concepts, Visual Studio, SQL Server Reporting Services (SSRS).
• Windows Server and Desktop experience preferred but not required.

Required Experience and Education:

Minimum Required Experience and Education:

• AS/BS/BA in Computer Science, related technical field, or equivalent experience.
• 5+ years of Information Technology Application Support or related IT experience required.

Travel: Occasional travel to mill sites and or North American corporate headquarters. (<10%)

Billerud NA is an Equal Employment Opportunity employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sexual orientation, gender identity, national origin,
protected veteran status or status as an individual with a disability.

Why us?

• Be part of a dynamic team within Billerud
• An opportunity to contribute to a more sustainable future
• Development and career opportunities
• Tuition reimbursement and certificate courses offered through partner schools.
• Performance-based bonus
• You can choose among three medical plans designed to help you and your family stay healthy (with virtual care options!).
• Generous 401K match including discretionary annual contribution
• HSA Contribution match with additional contribution for annual preventive exam
• Dental & Vision coverage
• Company paid Disability Coverage
• Wellness rewards program
• Prescription Benefits
• Employee Assistance Program
• Opportunity to hybrid working according to company standard

Our recruitment process may include interviews, recruitment test, reference checks, and alcohol & drug testing