Account Specialist Manager - Commercial Risk

Are you a dynamic leader within the property casualty insurance segment who thrives on leading people and establishing strong relationships? This could be an outstanding role for you!

This role is a hybrid role based out of our Dallas, TX office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

Key Responsibilities:

• Team Leadership and Management: Spend 50% or more of your time leading the local Account Specialist population, including training and development, standardizing work, ensuring activities are performed by the right group, and managing team capacity.
• Client Support: Dedicate 30% or more of your time to supporting a book of business/assigned client accounts.
• Collaboration: Partner with regional and national Account Specialist Leadership (up to 10%) in development and piloting of new processes and tools; support local and national initiatives alongside Account Executive and Office Leaders (up to 10%).

How This Opportunity is Different:

• Collaboration and Efficiency: Work closely with Account Specialist staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
• Operational Excellence: Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership. Focus on continuous improvement and operational efficiency to support office-based teams.
• Client Satisfaction: Monitor clients' satisfaction, including both internal and external clients, and suggest changes in Account Specialist assignments and service team composition as appropriate.
• Succession Planning and Talent Pipeline: Work with CSDL and Account Executive leaders on succession planning for key clients, recruiting, and managing the talent pipeline. Collect meaningful multi-rater feedback for performance management and address any instances of underperformance swiftly.
• Standard Processes: Contribute to regional and national client service delivery initiatives to ensure efficiency and build standard processes.
• Training and Career Development: Educate Account Specialists by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensure tools are understood and used and encourage career movement where possible.
• Engagement and Culture: Monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Skills and Experience:

• 5+ years of Commercial Insurance experience.
• Strong desire to lead a team and work alongside local colleagues and regional/national leadership, demonstrating recent experience managing direct reports.
• Experience with recruiting and managing talent pipeline, and collecting meaningful feedback for performance management.
• Ability to monitor clients' satisfaction, including both internal and external clients.

Education:

• Valid Property and Casualty Insurance License strongly preferred. If not licensed, must obtain P&C within 120 days of start date.
• Bachelor's degree or equivalent years of work experience.

Pay Transparency Laws:

The target salary range for this position is $105,000 - $115,000 (US Dollar) annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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